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Frequently Asked Questions

Absence Management

What is absence management software?

Our absence management tool helps businesses track, approve, and report on employee time off, including annual leave, sickness, parental leave, and other absences. It replaces messy spreadsheets with a simple, centralised system.

Who can use this system?

It’s designed for businesses of all sizes, from small teams to large organisations. Managers, HR teams, and employees all have role-specific access.

Can employees request leave through the system?

Yes. Employees can submit leave requests online or via our mobile app, which managers can approve or decline instantly.

Does it handle different types of absence?

Absolutely. You can track holiday, sick leave, parental leave, unpaid leave, compassionate leave, and custom absence types.

Can I set company-specific leave policies?

Yes. You can configure the system to match your organisation’s leave rules, including carryover limits, accrual rates, and public holiday calendars.

Can I customise approval workflows?

Yes. You can set single or multi-step approval processes to suit your company’s structure.

Performance Management

What is performance management software?

Our performance management tool helps organisations set goals, track progress, conduct appraisals, and provide continuous feedback, ensuring employees are aligned with company objectives.

Who can benefit from using this system?

It’s designed for HR teams, managers, and employees in businesses of all sizes—helping improve productivity, engagement, and accountability.

Can we run appraisals and reviews through the system?

Absolutely. The platform supports scheduled performance reviews, probationary assessments, and 360° feedback, with fully customisable templates.

Does it work for continuous feedback, not just annual reviews?

Yes. Managers and employees can share feedback year-round, helping foster a culture of recognition and improvement.

Can we customise performance criteria?

Yes. You can define your own performance indicators, competencies, and scoring methods to match your organisation’s structure and culture.

Is there reporting and analytics?

Yes. You’ll have access to performance dashboards, trend analysis, and exportable reports for strategic decision-making.

Policies and Procedures

What is the policies and procedures?

It’s a digital hub where you can store, share, and manage all your company policies, procedures, and employee handbook content.

 

Can we upload our existing policies and handbook?

Yes. You can import your current documents or create them directly in the system.

Is it possible to update policies easily?

Absolutely. You can edit documents at any time, and updates are instantly visible to employees—so they always have the most up-to-date information.

Can we require employees to acknowledge policies?

Yes. You can request digital acknowledgements from staff and track who has read and agreed to each policy.

Can we make some policies private or restricted?

Yes. You can set permissions so only certain groups or roles can view specific documents.

How will employees access the handbook?

Employees can access it online from any device, ensuring they always have the latest information wherever they are.

Timesheets

What is timesheets?

Our timesheets tool allows employees to record hours worked, track overtime, and log time against projects or tasks. Managers and HR teams can review, approve, and report on timesheet data quickly and accurately.

How do employees submit timesheets?

Employees can log hours daily, weekly or monthly via the web app or mobile device, making it easy to submit time from anywhere.

Can managers approve timesheets digitally?

Yes. Managers can review, approve, or request changes directly in the system, with notifications sent to employees.

Can I track overtime and breaks?

Yes. You can set rules for overtime, paid breaks, and unpaid breaks to ensure compliance with company policy and labour regulations.

Does it support different working patterns?

Absolutely. The system can handle standard hours, shift work, part-time schedules, and flexible arrangements.

Is there project or task-level tracking?

Yes. Employees can allocate hours to specific projects, clients, or tasks for accurate billing and reporting.

Training Records

What is training records?

Our training records platform helps you record, track, and manage employee training, qualifications, and certifications in one centralised system.

Can we record all types of training?

Yes. You can log internal training sessions, external courses, mandatory compliance training, and professional certifications.

Can we upload certificates and documents?

Absolutely. You can store digital copies of certificates, attendance records, and course materials alongside each employee’s profile.

Does it track expiry and renewal dates?

Yes. You can set reminders for upcoming expiries so you never miss a renewal or compliance deadline.

Can employees view their own training history?

Yes. Employees can log in to see completed training, upcoming courses, and any requirements they still need to meet.

Can we assign training to specific employees or teams?

Yes. You can schedule and assign training sessions to individuals, departments, or company-wide.

Employee Documents

What is Employee Documents?

Our Employee Documents tool is a secure, centralised space to store, manage, and share all employee-related documents; such as contracts, ID records, certifications, and policy acknowledgements.

 

What types of documents can be stored?

You can store any file type, including PDFs, Word documents, images, and spreadsheets—covering everything from contracts to medical certificates.

Is there version control?

Yes. The system keeps a history of document updates so you can track changes and access previous versions if needed.

How is document security handled?

We use encrypted cloud storage, secure access permissions, and GDPR-compliant data handling to protect sensitive employee information.

Can we restrict access to sensitive files?

Absolutely. You can set access permissions at document or role level.

Is the system mobile-friendly?

Yes. Employees and managers can securely access and upload documents from any device.

Additional Questions

What does your company do?

We provide a suite of HR software tools that help businesses manage people-related processes more efficiently. From absence tracking to performance management, our solutions save time, reduce admin, and keep your business compliant.

Who are your products for?

Our software is designed for businesses of all sizes, across any industry. Whether you’re a small team or a large enterprise, we can tailor our solutions to your needs.

Do we have to buy the whole HR suite?

No. You can choose individual modules—like absence management or training records—or bundle multiple products together for a complete HR solution.

How much does it cost?

Pricing is based on the products you choose and the number of employees you have. We’ll provide a tailored quote to ensure you only pay for what you need.

Do you offer a free trial or demo?

Yes. We can arrange a live demo so you can see the software in action and test the features relevant to your business.

Is there a minimum contract length?

We offer flexible contract terms. Many customers choose annual plans for the best value, but we can discuss options that suit your business.

Do you offer onboarding assistance?

Yes. Our onboarding specialists will work with you to set up your account, import your employee data, configure settings, and train your team.

Can your software handle multi-location or remote teams?

Absolutely. Our tools are cloud-based, so they work seamlessly for businesses with multiple sites or fully remote workforces.

How do you handle product updates?

We release regular updates and new features at no extra cost. Updates happen automatically in the cloud—no downtime or IT support required.

Do you provide customer support?

Yes. Our support team is available by email, phone, and live chat, and we also offer training resources, guides, and webinars.

Is your software customisable?

Yes. You can tailor settings, workflows, templates, and branding to match your organisation’s policies and culture.

Does your software work on mobile devices?

Yes. Activ People HR has free mobile apps available in the Apple App Store and Google Playstore, so employees and managers with an account can access the system anywhere, anytime.

Is employee data secure?

Absolutely. We use encrypted cloud hosting, secure access controls, and GDPR-compliant processes to protect your data.

Can your software integrate with our existing systems?

Yes. We integrate with a range of payroll, HR, and scheduling systems so you can connect your data seamlessly.

Can we start small and add more products later?

Yes. Many customers start with one or two products—like absence management or timesheets—and expand as their needs grow. Our system is built to scale with your business.

Do you offer discounts for charities, non-profits, or large teams?

Yes. We have special pricing packages for charities, non-profits, and high-volume users. Contact our sales team for details.

Can the system support multiple languages?

Yes. Our platform is designed to support global teams, with multi-language options available.

Can we import our existing data into the system?

Yes. We offer bulk data import tools and assistance to migrate your existing employee records, policies, and historical data.

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